Raqib.io Refund and Returns Policy
Overview
Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase of any Raqib.io service, we cannot offer a full refund or exchange.
To be eligible for a refund, the service must not have been fully utilized or fulfilled. For example, if you purchased a website package and the site is already live, a refund may not be applicable. The same applies to any other service that has been completed or delivered.
Non-Refundable Services
Certain Raqib.io services and products are non-refundable. These include:
- Customized services like “Done-For-You Websites” once the project is complete
- Digital products such as downloadable content, templates, or documents
- Subscription-based services after full utilization or partial use beyond the 30-day window
Refund Conditions
Partial refunds may be granted in specific circumstances, such as:
- Technical issues preventing access to Raqib.ioβs platform for a significant period during the first 30 days
- Errors in billing where the customer has been overcharged
- Subscription services canceled within the first 30 days of purchase without the service being fully used
Note: Refunds are not provided if a 30-day trial was completed before subscription. If the trial was utilized, no refunds will be issued after the purchase.
Refund Process
Once your request for a refund is reviewed and approved, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you havenβt received a refund yet, please follow these steps:
- Check your bank account or PayPal balance again.
- Contact your credit card company; it may take some time for the refund to post officially.
- Contact your bank; there is often a processing period before refunds are reflected in your account.
If youβve followed these steps and still havenβt received your refund, please contact us at {email address}.
Subscription Services
Only the first 30 days of a subscription are eligible for a refund, provided the service has not been fully utilized. Refunds will not be granted for services canceled after the 30-day window has passed, nor for annual plans once the service has been activated.
Exchanges
For services like “Done-For-You Websites,” we do not offer exchanges once the project has been completed and launched. However, if there are technical defects or issues with the service, we will address these based on the service level agreement.
No Refunds on Trials
If a 30-day free trial was used before subscribing to Raqib.io, no refunds will be issued after the trial period ends and the subscription begins. Refunds are only available for customers who did not use the trial period and are dissatisfied within the first 30 days of service.
Need Help?
If you have any questions about refunds and returns, please contact us at support@raqib.io for further assistance.